Insight

Why ‘The Customer Is Always Right’ Mentality Is Wrong

Customers Are Always Right—Or Are They?

The business world had first heard the maxim, “The customer is always right,” when Harry Gordon Selfridge, the founder of the Selfridge department store in London, used it to reassure customers that they can always expect good service from his company. More than a century later, it’s still being applied by many business giants, often to the exasperation of employees. Decade after decade, this mentality has been drilled into the heads of entrepreneurs. Workers are told to look beyond the [...]

Adopting the Right Attitude in Delivering a Presentation

Cultivating the Right Presentation Mindset

Someone once said, “The human brain is a wonderful thing. It starts working the moment you are born, and never stops until you stand up to speak in public.” Indeed, public speaking is so emotionally taxing that many people make all kinds of excuses to dodge it. Some say they don’t have the expertise yet while others say they’re not emotionally ready. To many, these excuses are a sign of weakness and an inability to deliver. However, most people don’t [...]

Effectively Holding Audience Attention Throughout Your Speech

6 Tips to Keep Your Audience Engaged and Interested

Imagine looking intently at your audience ten minutes into your hour-long presentation. Imagine seeing, instead of eager faces, a sea of spectators wearing I-don’t-want-to-be-here looks. Some of them are yawning; others are glancing at the time. You also spot a few snoozing in plain view, as though daring for you to call them out. Any speaker facing this situation would undoubtedly be unnerved. After all, no one wants to feel like they’re imposing themselves to others. The scenario you’ve just [...]

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